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Our Customers Are Our Reason For Being

Our customers define product and service quality requirements. We will listen to our customers, strive to understand their needs, and meet their expectations with:

  • Quality products consisting of bonded abrasive articles and related products for metal and ceramic finishing and grinding applications
  • Extraordinary customer service
  • Competitive pricing
  • Technological leadership

Employees Are Key to Business Success

We will encourage and support our employees to actively participate in the success of our business by:
  • Providing a safe workplace
  • Providing an environment of trust and respect
  • Communicating thoroughly about our business
  • Providing training to increase knowledge and skill

Everything Is Done With A Process

We will document, plan, control, monitor, and audit our processes as a foundation for continuous improvement. We will measure our performance based on quality, safety, service, and manufacturing effectiveness and efficiency.